Subscription, Cancellation, and Refund Policy

Card-free trial

An eligible signed-in user may explicitly start one seven-day Experiencer Pro trial without entering payment information. Seven days means seven consecutive 24-hour periods from the server-confirmed start. Starting a trial does not contact Stripe, create a subscription, charge anything, or convert automatically.

A prior trial or prior paid subscription makes an account ineligible. Eligibility is also limited to one trial per Experiencer account identity and originating IPv4 address or IPv6 /64 network. Shared networks, VPNs, mobile carriers, and reassigned addresses can therefore make a new account ineligible. A paid subscription remains available.

The trial exposes every Pro feature with smaller limits: 10 active cloud resumes, two custom templates, 10 MiB retained storage, 10 retained revisions per document, 60 cloud mutations per minute, 20 MCP requests per minute and 100 per day, one active temporary review link and three creations per day, 10 Google Fonts searches per minute, and three account exports per hour. Local editing and local export remain unrestricted.

1. Price and automatic renewal

Experiencer Pro costs $4 USD per month, plus any tax shown at checkout. It is a recurring subscription, not a one-time purchase. Choosing to subscribe opens ordinary Stripe Checkout and, if completed, immediately charges the payment method you provide. Stripe then charges automatically at the start of each monthly billing period until you cancel.

2. Digital delivery

Pro access begins after Stripe confirms payment. Because this is a digital service, nothing is shipped. If access does not activate after a successful payment, contact vincela9@gmail.com.

3. How to cancel

Open Experiencer's Cloud access dialog, choose Manage billing, and cancel in the Stripe customer portal. You may also contact vincela9@gmail.com if that control is unavailable. Cancellation stops future renewals. Your paid Pro access continues through the end of the billing period already paid for, unless a refund ends that access sooner.

4. Refunds and European withdrawal rights

If you are a consumer in the European Union or United Kingdom, you have the right to withdraw from your initial Experiencer Pro subscription within 14 calendar days after subscribing, without giving a reason. To exercise this right, send an unequivocal request from the email address used for your Experiencer account to vincela9@gmail.com. We will refund the initial subscription payment to the original payment method. This policy does not limit any longer or additional right provided by applicable law.

For customers outside those jurisdictions, and for later recurring charges, payments are non-refundable and are not prorated except for duplicate or erroneous charges, where required by law, or when we decide otherwise in your favor. Cancelling a subscription does not itself create a refund.

5. Failed payments and billing changes

Stripe may retry a failed payment. Pro access may become inactive if payment cannot be completed. You can update payment information through Manage billing. We will give reasonable advance notice before changing the subscription price; a new price applies no earlier than your next renewal after the notice period, subject to applicable law.

6. Your data after trial or paid access

When a trial ends, Pro cloud operations, history, custom templates, review-link creation, ATS Review access, Google Fonts server access, and MCP authorization stop. For exactly 30 days, the account may subscribe, download its cloud archive, or delete retained documents. The archive contains one current OSS-compatible JSON file per retained resume or template and no revision-history files. If qualifying payment is not confirmed before the deadline, trial cloud content and history are permanently deleted, subject only to a short hold for an already-open Checkout session.

This trial-specific deletion policy does not apply to former paid subscribers. After paid access ends, retained paid cloud content remains available for archive export and individual deletion under the existing retention policy. We will provide reasonable advance notice before introducing a new paid-cancellation retention period unless immediate action is required for security or law.

7. Billing support

For cancellation problems, unexpected charges, invoices, or refund requests, contact vincela9@gmail.com. Include the Experiencer account email and a description of the issue; never email a complete card number.